Service Administrator

Allstaff Office Division are delighted to bring to the market the role of Service Administrator.
Based in Blantyre, this is a full-time, permanent position.

Working hours are Monday – Friday, 8.30am – 5.00pm, with flexibility around start and finish times.

Hybrid working is offered following the completion of training (3 days office / 2 days from home).

Reporting to the Service Commercial Manager, you will be responsible for ensuring all service visits are closed and verified within 24 hours, accurately costing completed works, and submitting invoices within the required timescales and formats.

Key Responsibilities and Accountabilities:

1. Review, close and verify all visits and move to relevant status on internal system.
2. Cost and submit all Completed jobs for invoicing in required format.
3. Review and address all invoice related queries efficiently.
4. Resolve invoicing queries preventing invoicing in a timely manner.
5. Ensure all jobs are completed and submitted on the relevant client web portals.
6. Process and verify engineers’ weekly timesheets before submitting to payroll
7. Handle telephone and email queries from clients and internal teams.
8. Contribute to ISO Business Management system.

Essential Criteria

• Previous experience in invoicing (preferred).
  • Proficiency in Microsoft 365 applications, particularly Excel.
  • Confidence in making independent decisions.
  • Strong problem-solving skills.
  • Ability to work on your own initiative and manage your workload effectively.
  • Excellent communication

Experience Required: 12–24 months

If you are interested in this Service Administrator role then we encourage you to apply for this opportunity or contact us directly.

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Salary: From £27,000
Allstaff is operating as an Employment Agency for the supply of Permanent and Contract staff employed directly by the hirer.
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