Customer Service Assistant

Allstaff Office Division are delighted to bring to the market the role of Cash Office / Customer Services Agent, based in Renfrew.

This permanent, full-time opportunity combines cash office responsibilities with customer service and general administration.

The position would suit an organised, reliable individual with excellent attention to detail, strong communication skills and a customer-focused approach.

Key Responsibilities:

•  Manage daily cash office activities, ensuring transactions are handled accurately and securely.
• Count and reconcile substantial cash amounts, using both manual methods and automated counting equipment.
• Maintain accurate customer and payment records, including updates to customer accounts.
•  Recognise potentially fraudulent currency where required.
•  Prepare banking documentation and arrange cash for collection.
• Carry out end-of-shift reconciliations and ensure cash is stored securely until collection.
•  Deliver a professional and helpful service when assisting customers.

Customer Services Duties

•  Serve as a main point of contact for customers, handling incoming and outgoing telephone calls professionally.
•  Respond to enquiries and manage complaints in a courteous and effective manner.
•  Keep customer and order information accurate and up to date.
• Undertake general administrative tasks to support daily operations.
•  Build a sound understanding of products and stock to assist customers and support the ordering process.

About You

The ideal candidate will demonstrate:

•  Previous experience in customer service and/or a cash office environment would be advantageous.
•  Strong communication and active listening skills.
•  A high level of accuracy and attention to detail.
•  A proactive attitude and a commitment to providing excellent customer service.
• The ability to work effectively both independently and within a team.
•  Competence in Microsoft Outlook and email communication (essential).

No formal qualification or minimum number of years of experience is required. Relevant practical experience will be considered.

Working Hours

•  Full-time: 35 hours per week
•  Working pattern: Tuesday to Saturday
• Standard hours: 8:30am – 5:00pm (45 min unpaid break)
•  Friday cash office cover: 8:00am – 4:30pm (45 minute unpaid break)
• Saturday cash office cover: 8:00am – 12:00pm

Flexibility is required to meet business needs and provide cover within the team.

If you are interested in this Customer Service Assistant Role then we encourage you to apply for this opportunity or contact us directly.

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Allstaff is operating as an Employment Agency for the supply of Permanent and Contract staff employed directly by the hirer. By sending your CV you are consenting to Allstaff processing your personal data for the purposes of providing work finding services, including processing using AI & software solution providers and back-office support.