Sales & Customer Service Administrator

Allstaff Office Division are delighted to bring to the market the role of Sales & Customer Service Administrator for a well-established UK manufacturer based near Renfrew and known for delivering high-quality products with a strong commitment to customer satisfaction.

Job Overview

Working in a busy team environment, you will assist in the smooth running of a fast-paced sales and customer service department, primarily within the export area of the team. The ideal candidate will have previous experience of working within a Customer Service role, coupled with excellent communication and listening skills.

You will be required to take responsibility for your workload and ensure all activities are carried out efficiently to provide a first-class service to all our customers.

Main Duties

• Call handling from existing clients, inbound and outbound
• Processing and confirming customer orders
• Resolving customer queries
• Build and maintain strong customer relationships
• Work closely with internal departments to ensure customer delivery targets are met and maintained
• Arrange shipments to countries all over the world
• Prepare and provide documents to customers in accordance with the terms of shipments
• Complete customs procedures, and work with appointed routed agents and company operated services
• Monitor orders from point of receipt through to delivery

Key Skills Required

• Proven work experience within a customer service role preferably in a commercial environment
• Ability to effectively manage customer expectations and sustain strong relationships
• Excellent IT skills with a knowledge of MS Office
• Good communication skills
• Accuracy and attention to detail
• Strong organisation skills
• Ability to work on own initiative as well as part of a team
• Motivated and driven with a can-do attitude
• Account Management experience would be beneficial but not essential

Hours of work are 8.30am–5.00pm Monday to Thursday and 8.30am–4.00pm Friday (37.25 hours per week)

Location: Renfrew

If you are interested in this Sales & Customer Service Administrator role then we encourage you to apply for this opportunity or contact us directly.

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