Academy Client Development Coordinator

Allstaff Office Division are delighted to bring to the market the role of Academy Client Development Coordinator for client based in Cumbernauld, near Glasgow.

Due to the location it is an advantage to drive with own transport.

This is fully onsite and also there may be occasional travel to England for team building.

Hours: Full time, 35 hours per week, Monday to Friday, 9.00 am to 5.00 pm with a one-hour unpaid lunch break

Our client is looking for a friendly, organised and commercially minded Academy Client Development Coordinator to join a busy team in Cumbernauld.

This is a varied client services role combining telephone-based client development, course administration and practical support for face-to-face training. You will be a key point of contact for clients and delegates, helping them choose the right training, converting enquiries into bookings and ensuring they receive a professional and well-organised service throughout.

The role supports training across health and safety, food safety, ISO management systems, auditing, risk and compliance.

What you will be doing

•  Responding to enquiries by telephone, email, website and CRM.
•  Understanding clients’ training needs and recommending suitable courses.
•  Preparing quotations and following up enquiries to secure bookings.
• Making planned outbound calls to existing, previous and prospective clients.
•  Identifying opportunities for repeat bookings, additional delegates and related courses.
•  Managing delegate bookings from initial enquiry through to attendance, certification and follow-up.
•  Maintaining accurate client, delegate, course and booking information.
• Preparing course materials, delegate packs and training documents.
•  Liaising with trainers and awarding bodies, including IOSH and NEBOSH.
•  Supporting the smooth running of face-to-face courses.
• Helping clients and delegates with changes, transfers, cancellations and general enquiries.

About you

You will have at least 12 months’ experience in a client-facing customer service, sales administration, account support or telephone-based commercial role.
You will also have:

• A confident and professional telephone manner.
•  The ability to understand client requirements and recommend suitable solutions.
•  Experience of following up enquiries or developing client relationships.
•  Strong organisational skills and excellent attention to detail.
•  Clear and accurate written communication.
•  A practical, solutions-focused approach.
•  Good working knowledge of Microsoft 365, particularly Word, Excel, PowerPoint and Outlook.
•  Confidence using CRM and other business systems.
• The ability to work fully on-site in Cumbernauld.

Experience within training, education, professional services or another business-to-business environment would be helpful but is not essential. Experience of HubSpot, course administration, learning platforms or working with awarding bodies such as IOSH or NEBOSH would also be an advantage.

What’s on offer

• Generous holiday allowance increasing with length of service.
•  An additional paid day off for your birthday.
•  Enhanced employer pension contributions.
•  Employee Assistance Programme, including online GP and confidential wellbeing support.
•  Training and development opportunities.
• Lead-referral incentive scheme.
•  Length-of-service recognition.
•  Free on-site parking.
•  A supportive and collaborative working environment.

Applicants must have the existing right to work in the UK. Visa sponsorship is not available for this role.

If you are interested in this Customer Relations Administrator role then we encourage you to apply for this opportunity or contact us directly.

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