Sales & Customer Service Administrator

Allstaff Office Division are delighted to bring to the market the role of Sales & Customer Service Administrator for well established company based near Renfrew.

Job Overview

Working in a busy team environment you will assist in the smooth running of a busy sales and customer service department primarily within the export area of the team. The ideal candidate will have previous experience of working within a Customer Service role coupled with excellent communication and listening skills.

You will be required to take responsibility for your workload and ensure all activities are carried out efficiently to provide a first-class service to all our customers.

Main Duties

• Call handling from existing clients, inbound and outbound
• Processing and confirming customer orders
• Resolving customer queries
• Build and maintain strong customer relationships
• Work closely with internal departments to ensure customer delivery targets are met and maintained
• Arrange shipments to countries all over the world
• Prepare and provide documents to customers in accordance with the terms of shipments
• Complete customs procedures, and work with appointed routed agents and company operated services
• Monitor orders from point of receipt through to delivery
• Provide ad hoc cover for the supervisor during absences; this role does not carry supervisory responsibility

Key Skills Required

• Proven work experience within a customer service role preferably in a commercial environment
• Ability to effectively manage customer expectations and sustain strong relationships
• Excellent IT skills with a knowledge of MS Office
• Good communications skills
• Accuracy and attention to detail
• Strong organisation skills
• Ability to work on own initiative as well as part of a team
• Motivated and driven with a can-do attitude
• Account Management experience would be beneficial but not essential

Hours of work are 8.30am-5 pm Monday to Thursday and 8.30am-4.00pm Friday (45 min break)

If you are interested in this Sales & Customer Service Administrator role then we encourage you to apply for this opportunity or contact us directly.

Follow us on LinkedIn or Instagram for updates, news, and further job opportunities

Allstaff is operating as an Employment Agency for the supply of Permanent and Contract staff employed directly by the hirer. By sending your CV you are consenting to Allstaff processing your personal data for the purposes of providing work finding services, including processing using AI & software solution providers and back-office support.