Ecommerce Administrator

Allstaff Office Division are delighted to bring to the market the role of Ecommerce Administrator to join a dynamic and growing e-commerce team for well established manufacturing company based near Renfrew.

This is a permanent full time role, hours are Monday to Thursday 8.30 am – 5 pm, Friday 8.30 am – 4 pm.

Role Overview

As an Ecommerce Administrator, you’ll play a key role in delivering an outstanding customer experience from order through to delivery.

You’ll respond to customer enquiries via email, live chat and social media, resolving issues efficiently and ensuring every interaction is positive.

We’re looking for someone who enjoys helping others and takes pride in providing excellent customer service.

You’ll be a confident communicator with a positive, solutions-focused approach, able to manage multiple priorities whilst working collaboratively with colleagues.

Responsibilities

• Respond to customer queries and assist with returns, exchanges and product faults via email and live chat.
•  Respond to customer comments with a positive and responsive tone of voice.
•  Resolve customer complaints and issues in a timely and satisfactory manner.
• Ensure customer satisfaction by providing friendly and efficient service.
• Maintain accurate customer records and order information.
• Use a range of digital platforms including Shopify, Klaviyo and Gorgias.
• Produce weekly and monthly reports collating data including email response volumes, response times and returns processed.
• Community management via review and loyalty programmes.
•  Collaborate internally to provide customer feedback on products and the online customer experience.
• Liaise with the warehouse team to ensure prompt dispatch, order fulfilment and delivery targets are achieved.
• Communicate with Ecommerce and Marketing teams to ensure accurate product information is maintained.
•  Demonstrate excellent product knowledge and enthusiasm for the sector.

Requirements

•  Proven customer service experience.
• Digital proficiency essential.
•  Proficiency in Microsoft Excel essential.
•  Impeccable written communication skills.
•  Ability to work both independently and collaboratively within a fast-paced environment.
•  Agile team player with excellent time management skills.
• Strong attention to detail and ability to multitask.
• Requirement to work onsite five days per week.

Benefits

• Collaborative and supportive working environment.
•  Opportunity to upskill and train in new areas.
• Free Parking.

If you are interested in this Ecommerce Administrator Role then we encourage you to apply for this opportunity or contact us directly.

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Allstaff is operating as an Employment Agency for the supply of Permanent and Contract staff employed directly by the hirer. By sending your CV you are consenting to Allstaff processing your personal data for the purposes of providing work finding services, including processing using AI & software solution providers and back-office support.