Customer Services Agent

Allstaff Office Division are delighted to bring to the market the role of Customer Services Agent for a well established company based Renfrew, Renfrewshire.

This position is full time 38.75 hours to suit the needs of the business flexible to cover 5 over 6 days to cover holidays and busy periods.

Customer Services Agents are a key point of contact for customers.

Core duties include:

• Manage incoming and outgoing calls with a professional telephone manner
• Collect, record, and maintain accurate customer and order details
• Provide accurate and valid information in response to all customer queries.
• Manage and resolve customer complaints
• Undertake a variety of administrative tasks
• Develop stock and product knowledge to assist with customer queries and order process
• Serve customers in a friendly and professional manner with a strong customer service focus
• Update customer accounts with accurate transaction and order details

Candidate Requirements

• The successful candidate will ideally have experience in a customer service environment
• Excellent listening and communication skills
• Strong attention to detail
•  A customer-focused approach
•  Confidence working independently and as part of a supportive team
• Essential Microsoft Outlook and email skills.

The successful candidate will ideally have experience in customer service, have excellent listening and communication skills, attention to detail, and a strong service focus. You will also be confident working both autonomously and as part of a supportive team.

This is a full time position of five over six days per week, with normal office hours of 8.30 am to 5 pm Monday to Friday (possibly 3 Saturday shift per year to cover holidays 8-12 noon), to achieve flexibility in working hours to meet customer demand and ability to work additional hours on occasions to cover team holidays is also essential.

If you are interested in this Customer Services Agent Role then we encourage you to apply for this opportunity or contact us directly.

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Allstaff is operating as an Employment Agency for the supply of Permanent and Contract staff employed directly by the hirer. By sending your CV you are consenting to Allstaff processing your personal data for the purposes of providing work finding services, including processing using AI & software solution providers and back-office support.