Allstaff Office Division are delighted to bring to the market the role of Service Helpdesk Coordinator based near Blantyre. Due to the location of the company own transport is an advantage.

This is a full time permanent role hours are Monday to Friday, 7:30am – 4:30pm (1-hour lunch), 40 hours per week. There is option of hybrid working (3 days in office, 2 at home) after successful probationary.

Our client is looking to recruit an experienced Service Helpdesk Coordinator to join their busy service team. This is an excellent opportunity for an organised and customer-focused individual who enjoys working in a fast-paced environment and takes pride in delivering an outstanding customer experience.

Working as part of a supportive team, you will play a key role in coordinating service requests, communicating with customers and engineers, and ensuring service activities are managed efficiently from start to finish.

Key Responsibilities

Accurately log service requests using the internal service management system within agreed timescales.
Update customer portals and ensure all information is accurate and up to date.
Respond professionally to customer and engineer enquiries by telephone and email.
Liaise with internal departments to ensure service issues are resolved promptly.
Prioritise multiple tasks while maintaining excellent attention to detail.
Support colleagues to ensure service delivery targets and customer expectations are consistently achieved.
Contribute to continuous improvement initiatives and support business management processes.
Maintain high standards of customer service at all times.

Experience Required

A minimum of 12 months’ experience in a customer service, helpdesk, service desk or service coordination environment.
Experience working within a fast-paced, high-volume environment.
Strong organisational skills with the ability to manage competing priorities.
Excellent verbal and written communication skills.
Good IT skills with confidence using multiple software systems simultaneously.
A proactive approach to problem solving and delivering excellent customer service.
Previous experience within engineering, maintenance or facilities management would be advantageous but is not essential.

Skills & Attributes

The successful candidate will demonstrate:

Excellent communication and interpersonal skills.
Strong attention to detail and accuracy.
The ability to remain calm under pressure.
A positive, team-focused attitude.
A proactive and organised approach to workload management.
A commitment to providing exceptional customer service.

Benefits

Competitive salary.
33 days annual leave including Bank Holidays, increasing with service.
Annual salary review.
Company bonus scheme.
Enhanced sick pay.
Life assurance.
Employee Assistance Programme.
Online learning and development opportunities.
Employee discount platform.
Complimentary tea, coffee and fresh fruit.

If you are interested in this Service Helpdesk Coordinator role then we encourage you to apply for this opportunity or contact us directly.

Allstaff is operating as an Employment Agency for the supply of Permanent and Contract staff employed directly by the hirer. By sending your CV you are consenting to Allstaff processing your personal data for the purposes of providing work finding services, including processing using AI & software solution providers and back-office support.

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